Shipping Information

AVAILABILITY: Most orders ship the following business day. In some cases, your order may even ship the same day. Any items that are not in stock will be clearly indicated as such on our website.

TRANSIT TIME: 2-5 days: Standard Ground shipping typically takes 2-5 days from the day the order is shipped. The number of days in transit depends on your location. Diversa-Hardware.com is not responsible for any labor costs incurred as the result of a shipment that exceeds these estimates.

SHIPMENT METHOD: We use UPS and USPS shipping services, at our discretion.

TRACKING INFORMATION: You will receive an email with a tracking number after your items have shipped. We do our best to update your order with the tracking information as quickly as we can. Occasionally, your order may have shipped, and we have not yet updated your order with a tracking number. If you have not received a tracking number withing 3 business days of placing your order, please contact us at support@diversahardware.com.

INTERNATIONAL SHIPPING: In order to keep our prices as low as possible, we do not currently ship outside of The United States.

EXPEDITED SHIPPING: In order for us to keep our prices as low as possible, we DO NOT offer expedited shipping options during checkout. Our goal is to handle our shipments as efficiently as possible, and keep both our shipping charges and our product prices as low as possible.

DAMAGED ITEMS:  If you receive a product that has been damaged or is defective, you must email us within 7 days of receiving your order.  At Diversa-Hardware.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item. If for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Diversa-Hardware.com is not responsible for any labor costs incurred as the result of the shipment or installation of incorrect, damaged, or defective parts.

INCORRECT ITEMS: If you receive a product that is incorrect, or you receive the incorrect quantity of an item, please contact us within 7 days of receiving your order. Please inspect your shipment immediately upon receipt. If, for any reason, your shipment is not correct, we will correct it as quickly as possible. However, we will use Standard Ground shipping when correcting your order, and will not use Expedited Shipping to make the correction. Diversa-Hardware.com is not responsible for any labor costs incurred as the result of an incorrect shipment.

LOST SHIPMENTS: Diversa-Hardware.com is not responsible for shipments that have been lost or incorrectly delivered by USPS or UPS.